Gourmet Garage Optimizes Online Shopping and Customer Convenience with Self Point E-Commerce Solution.
New York grocer elevates shopper experience and offers free delivery for online and mobile orders
BROOKLYN, N.Y. (Aug. 8, 2018) – Self Point, the leading digital commerce partner for supermarkets and specialty food retailers, today announces upgrades to online and mobile shopping for Gourmet Garage, the Manhattan grocer that invites customers to "Shop Like a Chef.” Self Point’s e-commerce technology supports Gourmet Garage locations in New York’s Uptown Lincoln Square Center area and Downtown with a location serving Tribeca and SoHo. Gourmet Garage’s customers now enjoy greater convenience online, access to specials, digital shopping lists, easy reorders of favorite meals, and more.
“We are known as the accessible gourmet food retailer. By updating the online shopping experience, we are honoring our heritage as the leading supplier of essential ingredients to New York’s finest restaurants,” says Andy Arons, CEO of Gourmet Garage. “Our loyal customers regularly ask us to add stores in their neighborhoods. With our newly enhanced digital storefront, shoppers can order on their mobile devices and be confident that their tables will have festive dinners and memorable family meals. To celebrate the grand opening of our refreshed mobile-first store, we are offering free delivery for online and mobile orders.”
Gourmet Garage has been selling products on an online marketplace that positions grocery and consumer goods products side by side from multiple merchants. The current marketplace does not allow Gourmet Garage to maintain its iconic brand and distinctive customer experience.
With Self Point’s e-commerce solution, Gourmet Garage’s brand and the consumer’s journey are elevated. The Self Point technology expands the grocer’s competitive advantage against larger supermarkets by making shopping convenient and more personalized. The solution was integrated into Gourmet Garage’s point of sale system, business processes and reporting infrastructure. Self Point speeds and simplifies implementation by building product catalogs and store maps directly from online and in-store transactions.
In addition, Self Point facilitates the creation of shopping lists from previous orders with a single click. These lists can be created and edited from home or mobile devices seamlessly. All of the rich data is captured to continuously deepen the relationship with the shopper.
“Gourmet Garage had an existing e-commerce platform but decided to partner with us because of our fast, full-service implementation,” said Michael J. Haaf, CEO of Self Point. “With our rich retail experience, we back up our clients’ teams with solid training and additional resources to support online order fulfillment and offline sales growth. We ensure shoppers get consistent, personalized touch points across email, web and mobile, including targeted offers based on buying behaviors and sent as push notifications or special home page messages. Self Point offers the best tools to take online and mobile orders, get products packed and shipped out of store, while saving grocers’ manpower.”
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About Gourmet Garage
Gourmet Garage is the Manhattan grocer that invites customers to "Shop Like a Chef!” Founded in 1981 as the importer/distributor Flying Foods International, Gourmet Garage supplied the best restaurants in New York and other major cities with their most essential ingredients. The accessible gourmet food retailer now has five stores in New York City offering natural and organic produce and products to make healthy, delicious meals. Boasting restaurant-quality prepared foods, Gourmet Garage caters to on-the-go shoppers with the highest quality and convenient customer experience. Learn more at GourmetGarage.com.
About Self Point
Self Point is the leading digital transformation partner for supermarkets, specialty food retailers and consumer packaged goods brands. Serving as a change agent for the industry, the Self Point team supports food retailers’ transition to online, mobile and social media markets while elevating customer experience and loyalty. The Self Point technology suite integrates point of sale and retail catalogs into a mobile-first, custom-branded e-commerce experience within days. Self Point expands grocers’ competitive advantage by making shopping easy, convenient and more personalized, thereby increasing customer satisfaction and revenues. Founded in 2012, Self Point has a growing client base including Unilever Israel, Associated Supermarkets, Piggly Wiggly and more. Visit Self-Point.com to learn more.
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